Who you reach when you call
Tewksbury Water Damage Pros is a dispatch for water damage restoration and mold remediation. When you call, you reach the 24/7 line, and the work is performed by licensed and insured restoration professionals working in Tewksbury and the surrounding Massachusetts towns.
We keep this page plain. We do not publish staff names, license numbers or review counts here, and we do not claim certifications we have not documented. What we can describe is how the work is done and what you can expect.
How we work
- Scope and price are explained before work starts
- Photos and a written scope are provided for your insurance claim
- Moisture meters and thermal imaging are used to find hidden water
- Drying is monitored with readings until materials reach their target
- Mold work starts by finding and fixing the moisture source
Water damage work follows ANSI/IICRC S500, the published standard for water damage restoration, and mold work follows ANSI/IICRC S520. You can ask any company, including us, whether its crews work to these standards.
How scope and price get set
After an inspection, you get a written scope. It lists what will be removed, what will be dried in place, what will be rebuilt and which materials are involved. The price follows that scope, which is why a phone quote is only a range.
Five things drive the scope: the water category, the area affected, the materials involved, the number of drying days and how much rebuild is needed. If any of them changes, for example because drying shows hidden moisture in a wall, the scope is updated in writing before the extra work happens.
What a typical call looks like
You call
The dispatcher asks where the water is, where it came from and whether it is still arriving, then tells you what to do while you wait.
A crew is sent
Same-day response is available when crews are free. We do not promise an arrival time.
The inspection
Moisture meters and a thermal imaging camera show how far the water traveled.
The written scope
You see what happens, in what order, before work begins.
The work and the records
Drying is monitored with readings, and photos and notes are kept for your insurance file.
Questions worth asking any restoration company
Whoever you hire, a few questions separate a careful job from a rushed one. Ask whether the crews work to ANSI/IICRC S500 for water damage and S520 for mold. Ask who writes the scope and whether you get it in writing. Ask how moisture will be measured and when equipment comes out.
- Will I get a written scope before work starts?
- How will you prove that materials are dry?
- What will be removed, and what can be dried in place?
- Who handles disposal and cleanup of the work area?
- What documentation will I have for my insurer?
Massachusetts does not require a license for mold remediation, per the Department of Public Health homeowner guide, so for mold work in particular, compare written scopes, references and complaint history.
What we do not do
We do not fix plumbing, repair roofs, waterproof foundations or rent drying equipment. If a leak keeps coming back, a plumber, roofer or waterproofing contractor fixes the source, and we work around their schedule.
We also do not promise insurance outcomes or arrival times. Sudden and accidental water damage is often covered, and flood damage usually is not, so check your policy and ask your insurer.
When to call us and when to call someone else
Call us when water is standing, spreading or soaking materials, when drying has to start, or when you need cleanup, repair and a written scope in one place. Call a plumber when a pipe needs fixing, a roofer when the roof leaks, and a waterproofing contractor when water seeps in repeatedly after dry weather.
In many jobs we work alongside them. The plumber stops the leak, we remove the water and dry the structure, and the repair follows once readings are normal. If you are not sure which trade you need, describe the problem on the phone and we will say so plainly.
Water that came from outside, from a drain or from a sewer is treated as contaminated. The ANSI/IICRC S500 standard calls it Category 3, and it changes what can be saved. Our flood damage restoration page explains the sorting rules.
Where we work
Our address is 600 Clark Rd, Tewksbury, MA 01876. Crews cover Tewksbury and the towns of Wilmington, Billerica, Andover, Lowell and Chelmsford. To start, see our services or call (978) 252-8637.