Towns we serve
Our home base is Tewksbury, ZIP 01876, which includes the areas locals call North Tewksbury and South Tewksbury. From there, crews cover five nearby towns that each have their own page, with local water, river and road details.
We also take calls from Lawrence (01840, 01841, 01843), North Andover (01845) and Burlington (01803). Those places do not have separate pages, and the dispatcher will confirm coverage for your address when you call.
Water damage restoration in Wilmington
Southeast of Tewksbury. The Ipswich River starts here and much of the town sits on or near wetlands, so basements get priority.
ZIP codes: 01887
Water damage restoration in Billerica
Southwest of Tewksbury, with nine named villages and the Concord River as its water source.
ZIP codes: 01821, 01862
Water damage restoration in Andover
Northeast of Tewksbury, in Essex County, with its own Haggetts Pond water supply.
ZIP codes: 01810
Water damage restoration in Lowell
Northwest of Tewksbury, where the Merrimack and Concord rivers meet and mill buildings now hold apartments.
ZIP codes: 01850, 01851, 01852, 01854
Water damage restoration in Chelmsford
West of Tewksbury across the Concord River, served by separate water districts.
ZIP codes: 01824, 01863
Water suppliers and counties at a glance
Knowing who supplies your water matters when a leak starts, because a break on the street side of the meter is the supplier's problem and a break inside the house is yours. This table lists what the public sources say for each place.
| Place | County | Water supply | ZIP codes |
|---|---|---|---|
| Tewksbury | Middlesex | Town Water and Sewer Division, drawing from the Merrimack River | 01876 |
| Wilmington | Middlesex | Town Public Works, Water and Sewer Division | 01887 |
| Billerica | Middlesex | Billerica Water Division, drawing from the Concord River | 01821, 01862 |
| Andover | Essex | Town Water and Sewer Division, from Haggetts Pond with Fish Brook and Merrimack River supplements | 01810 |
| Lowell | Middlesex | City water department, drawing from the Merrimack River | 01850, 01851, 01852, 01854 |
| Chelmsford | Middlesex | Separate districts, including the Chelmsford, East Chelmsford and North Chelmsford water districts | 01824, 01863 |
Andover is the one town on the list in Essex County, and Chelmsford is the one with several water districts, so check which district sends your bill before you call a utility.
How coverage works
Coverage means dispatch will send a crew to your address when one is free. We do not promise an arrival time, because traffic on Interstate 93, Interstate 495 and Route 3 and other emergencies change it. Tell the dispatcher your cross street and we confirm coverage on the call.
Rivers define the map here. The Merrimack runs along the northern edge of Tewksbury and through Lowell, the Shawsheen runs through southern Tewksbury and past Wilmington and Andover, and the Concord River separates Tewksbury from Chelmsford. Water that comes from a river or from heavy rain is flood damage, and flood damage restoration explains how that is handled.
☎ Call (978) 252-8637 to confirm coverage
Places nearby that do not have their own page
Lawrence, North Andover and Burlington sit just outside the five towns with pages, and we still take their calls. Lawrence is north of Andover, North Andover is to the northeast of Andover, and Burlington is on the Wilmington side. Read the Andover and Wilmington pages for the roads and rivers that connect them.
Other places around Tewksbury, such as Dracut across the Merrimack River, are not part of our listed coverage, so ask the dispatcher about your address. Coverage is confirmed on the call and never assumed from a map.
Before the crew arrives
While you wait, make the space easier to work in. Move small valuables, rugs and electronics out of the wet area if the floor is safe to walk on, and keep children and pets away from standing water. If the water is near outlets, appliances or the electrical panel, stay out of the room and keep the power off until a qualified person says it is safe.
Take photos or short video of the damage and the source before anything is moved, because your insurance carrier may ask for them. Keep any damaged items that you can, and write down what was affected and when you first noticed it.
What to tell dispatch
- Your street address and cross street or a nearby landmark
- Where the water came from and whether it is still arriving
- Whether it is clean water, drain water or flood water
- Which rooms and floors are affected
- Whether you have already shut off the main valve or power
For a closer look at what we do once crews arrive, see water mitigation and emergency water removal.